Refund policy
WILDLYF – Return & Refund Policy
At WILDLYF, we want you to have a smooth and reliable shopping experience. Please read our return and refund policy before placing your order.
1. Return & Replacement Eligibility
We accept returns/replacements only in the following situations:
Product received damaged or defective.
Wrong product received.
Product is missing essential parts/accessories.
Product is significantly different from the product shown on our website.
For eligible issues, please contact WILDLYF within 48 hours of delivery and provide clear photos/videos of the product and packaging.
2. Non-Returnable Situations
Returns are not accepted for:
Change of mind or personal preference.
Minor packaging damage that does not affect the product.
Normal wear and tear.
Damage caused by misuse, accidents, or unauthorized modifications.
Failure to follow the product's usage instructions.
3. Refunds
If your return is approved, the refund will be processed after the returned product is received and inspected.
Refunds will generally be issued to the original payment method. Processing time may vary depending on your bank or payment provider.
For COD orders, WILDLYF may request valid bank/UPI details to process an approved refund.
4. Replacement
Where possible, an eligible defective, damaged, or incorrect product will be replaced with the same product.
If the product is unavailable, WILDLYF may offer a refund or another suitable solution.
5. Return Shipping
If the product is confirmed to be defective, damaged, incorrect, or missing essential parts due to an issue on our side, WILDLYF will arrange or bear the applicable return shipping cost.
For returns not covered by this policy, return shipping may be the customer's responsibility.
6. How to Request a Return
Contact WILDLYF through:
Email: [Your Email]
WhatsApp/Phone: [Your Number]
Please provide your:
Order number
Name
Reason for return
Photos/videos of the product
Photos of the packaging and shipping label
7. Unboxing Video
We strongly recommend recording a clear unboxing video when opening your package. This may be required to verify claims involving damaged, incorrect, or missing products.
WILDLYF reserves the right to reject a return/replacement request that does not meet the conditions of this policy.
By placing an order on WILDLYF, you acknowledge and agree to this Return & Refund Policy.