Shipping policy

Shipping Policy

At WILDLYF, we work to deliver your order safely and as quickly as possible. Please read our shipping policy before placing your order.

1. Shipping Across India

WILDLYF currently delivers products across India, subject to courier service availability at the customer's location.

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping/tracking information where available.

3. Delivery Time

Estimated delivery time is generally:

Metro cities: 2–5 business days
Other locations: 3–7 business days
Remote areas: 5–10 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, weather, public holidays, incorrect addresses, high order volumes, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on your location, order value, package weight, courier service, and delivery requirements.

5. Cash on Delivery (COD)

Where COD is available, customers must provide a valid phone number and complete delivery address.

Customers are expected to accept and pay for their COD order when it is delivered.

Repeated refusal, false orders, or failure to accept COD shipments may result in restrictions on future COD orders.

6. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery information.

WILDLYF will not be responsible for delivery failure or additional shipping charges caused by:

Incorrect or incomplete address
Incorrect phone number
Customer being unavailable
Failure to respond to the courier
Refusal to accept the shipment

If a shipment is returned because of an incorrect address or customer-related delivery failure, additional shipping charges may apply for reshipping.

7. Delayed or Lost Shipments

Once an order has been handed over to the courier, delivery is handled by the respective shipping partner.

If your order is delayed, please contact WILDLYF with your Order ID so we can assist with tracking and follow up with the courier.

In exceptional circumstances, delivery may take longer than the estimated timeline.

8. Damaged Package at Delivery

If the package appears visibly damaged or tampered with when delivered, please take clear photos/videos of the package before opening it and contact WILDLYF as soon as possible.

If the product itself is damaged or defective, please refer to our Return & Replacement Policy.

9. Delivery Attempts

The courier partner may make multiple delivery attempts depending on their operational policies.

If the customer remains unavailable or refuses delivery, the package may be returned to WILDLYF.

Additional shipping charges may apply if the customer requests the order to be shipped again.

10. Shipping for Replacements

For replacements due to size issues, fit issues, change of mind, or other non-defective reasons, the customer is responsible for the applicable delivery/replacement charges.

These charges may generally range from ₹100 to ₹350, depending on the customer's location and courier charges.

For verified damaged, torn, or defective products, WILDLYF will handle replacement as per our Return & Replacement Policy.